Nor-Cal's Quality Policy commits us to
Achieve the highest levels of customer satisfaction on an ongoing basis, and
Constantly strive for continuous improvements in manufacturing processes, product quality and on-time delivery.
We will strive to provide best in class products and services that surpass customer expectations and provide innovative competitive advantage and continued value.
Nor-Cal Products, Inc. is dedicated to continual improvement of our manufactured and purchased goods through the implementation of a carefully planned quality program. Quality improvements at Nor-Cal have been mandated and implemented with the full support of senior management.
It is our belief that quality is built into a product. We will eliminate defects by reducing the variables in all processes relating to manufacturing. We will strive to meet our primary goal of 100% customer acceptance by manufacturing defect-free parts with on-time delivery, competitive pricing and the best possible customer service. Nor-Cal's use of statistical methods in manufacturing, training programs and continuous improvement of equipment are evidence of our commitment to this goal.
While management takes the ultimate responsibility for Nor-Cal quality, service and productivity, each employee can take credit for his or her contribution to our success, and is responsible for the implementation of quality in their particular area. We are all participants in the creation of a "quality ethic." Senior management fosters an atmosphere of cooperation not only throughout Nor-Cal, but also with customers as well as suppliers. Our purpose is to create a team dedicated to the improvement of quality by finding creative solutions to our industry's manufacturing problems.
Building quality into Nor-Cal Products components is our most important task.